Amicus Delivers Another First
“In the 25 years TFC has been in the specialist origination business this is the first time I have seen a lender with a real desire to fully engage all the stakeholders as a single group. Inviting surveyors, solicitors and brokers to find ways to improve your proposition was a brave move but one that ultimately should result in better consumer outcomes and that can only be good for the industry as a whole.”
Wayne Smethurst, Director, TFC Homeloans
Last week saw the inaugural Amicus Stakeholder event.
A group of 26 of Amicus’s key stakeholder partners joined the specialist lenders decision makers to exchange views and opinions on five discussion topics that were selected by the representative of their valuers, solicitors and distributor panels prior to the event.
Commenting on what he believed was a very successful event Keith Aldridge, Managing Director at Amicus said:
“We have realised for some time that if we are to sustain the success we have achieved since our rebrand earlier this year, we would need to involve our key stakeholders more in the ongoing development of our expanding proposition.
It is important that we choose stakeholder partners who have likeminded ambitions and with whom we can be honest and open about the way we do business together.”
The five discussion topics embraced the following and each generated vociferous debate if not minor disagreement a times:
- Speed v Accuracy
- Proactive two-way communication
- Innovation and Initiatives
Arwel Griffith of Robert Sterling Surveyors, representing the surveyors really enjoyed the event commenting;“This was an extraordinary opportunity to meet the whole chain of those responsible organisations involved from the introduction of a new case, to its satisfactory delivery. I was lucky enough to attend an innovative event not previously seen in this industry that delivered a cutting edge insight into other professions around us and who are equally as important as we are.”
The role that solicitors play in the specialist lending sector came in for particular consideration and Richard Ellison of Shakespeare Martineau shares his thoughts about the event;
“A full panel event such as this is unique for short-term lenders and Amicus are to be congratulated on the initiative. The solicitors in the room found it very helpful in improving their understanding of how all the parties to each transaction interact and we certainly look forward to working better with all our stakeholder partners to implement the key issues that the event identified.”
Amicus intend to repeat the experience on a six month basis something that Russell Martin of Finance 4 Business wholeheartedly endorsed;
“The event was a resounding success. The Amicus team were thoroughly engaging and the candidness refreshing. The ever expanding team are clearly not resting on their laurels and have ambitions to maintain their steep growth curve. It is events such as this that will, I am sure, enable them to continue their success and improve their service proposition to boot. This was the first event of its kind and without question was well received by all involved.”
“When we had our internal debate about the value of what we were warned would be a very brave event, it was a unanimous decision to go ahead. The Amicus values are founded on honest exchanges of opinion that deliver mutually agreed results and the event proved that our confidence that the occasion would be a resounding success was well founded. All we have to do now is stop talking and as a proactive group progress the 15 or so action points it was agreed needed consideration ahead of the next workshop.”
Amicus believes that more events of this nature are needed to reinforce the messages that The ASTL, The AOBP and the NACFB continually send to their members that the more open discussions there are, the greater the growth potential for all parties.
The last word goes to Arwel Griffith:“Hats off to all involved in the event, one small step for mankind, one giant leap for the profession.”